FAQ – Delivery
How long will it take to receive my order?
The amount of time that it takes to receive the order depends on the country you are located in. After shipment, we give the following indication for different locations:
| Time | Destination |
| 1 day | Belgium, and The Netherlands. |
| 2 – 3 days | Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Luxembourg, The Netherlands, and Poland. |
| 3 – 7 days | All of the European Union + United Kingdom. This includes: Bulgaria, Croatia, Estonia, Finland, Greece, Italy, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. |
| 1 – 2 weeks | All European locations outside of the EU. This Includes: Norway, Balkans and more remote areas such as: Canary Islands, Madeira, Azores, Greek Islands. |
| 2 – 4 weeks | Worldwide destinations, delivery time is very dependent on the carrier |
Do you ship to my country?
The answer is almost always yes, we provide packages with custom forms so they can be processed by the local customs department.
What carriers do you use for shipping?
Within the European Union, we use mostly DPD and sometimes PostNL where PostNL is working with local carriers in your home country through the global mail system. Outside of the European Union, we use PostNL.
Do you provide pick-up points where I can pick up my order?
At Hydroponics Europe we feel that it is the best service to our customers to ship the package to your home address. In some countries, delivery to a pick-up parcel shop is one of the options but since we have such a great variety of destinations, we cannot offer this as a standard.
What are the shipping costs?
At Hydroponics Europe we aim to keep things as simple and transparent as possible. This is why we have included the shipping prices in orders to all of the following countries which means that the shipping is free to these destinations:
| Destination | 0.75 and 1.5 kg packages | 4 kg packages | 8 kg packages | 11.3 kg / 25lbs Bag of Masterblend | 28.25 kg package |
| Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Luxembourg, The Netherlands, and Poland. | FREE | FREE | FREE | FREE | FREE |
| Croatia, Bulgaria, Estonia, Finland, Greece, Ireland, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and The United Kingdom. | € 5,- | € 9,50,- | € 9,50,- | € 11,- | € 21,- |
| Albania, Belarus, Bosnia, Iceland, Moldova, Montenegro, North-Macedonia, Norway, Serbia, Switzerland, Turkey, Ukraine, and Greenland. | € 5,- | € 17,- | € 24,- | € 30,- | € 68,- |
| Other parts of the world. | € 15,- | € 44,- | € 75,- | € 104,- | € 240,- |
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