Privacy Policy

About our privacy policy

Hydroponics Europe cares about your privacy. We therefore only process data that we necessary have for (the improvement of) our services and handle the information carefully that we have collected about you and your use of our services. We never disclose your information available to third parties for commercial purposes. This privacy policy applies to the use of the website and the information it contains. services of Hydroponics Europe. The effective date for the validity of these conditions is 13/03/2020, with the publication of a new version the validity of all previous versions. This privacy policy describes what information about you is collected by us.
collected, what this data is used for and with whom and under what conditions this data may be shared with third parties. We will also explain to you on which how we store your data and how we protect your data against misuse and which you have rights with regard to the personal data you provide to us. If you have any questions about our privacy policy please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store them (or have them stored), which security techniques we use and for whom the data is transparent.

Webshop software

Woocommerce

Our webstore is developed with software from WooCommerce, we have chosen Vimexx for our webhosting. Personal data that you make available to us for our services will be shared with this party. Vimexx has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Vimexx is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Woocommerce

Our webstore is developed with software from WooCommerce, we host our webstore on a server managed by Vimexx. We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures consist in any case of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Webhosting

Vimexx

We purchase web hosting and e-mail services from Vimexx. Vimexx processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Vimexx has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal information. Vimexx is obliged to maintain confidentiality pursuant to the agreement.

Vimexx

We use the services of Vimexx for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Vimexx does not have access to our inbox and we treat all our email traffic as confidential.

Payment processors

Mollie

For handling (part of) the payments in our webshop we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymised) data with third parties in this context. All of the above guarantees with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not retain your data longer than permitted by law.

Reviews

Woocommerce

We collect reviews through the platform of WooCommerce. If you leave a review through WooCommerce you are required to provide your name, place of residence and email address. WooCommerce shares this information with us, so we can link the review to your order. WooCommerce also publishes your name and place of residence on its own website. In some cases WooCommerce may contact you to provide an explanation of your review. In case we invite you to leave a review we will share your name and email address with WooCommerce. They will use this information for the sole purpose of inviting you to leave a review. WooCommerce has taken appropriate technical and organizational measures to protect your personal data. WooCommerce reserves the right to engage third parties for the purpose of providing the service, for this we have given permission to WooCommerce. All of the above guarantees with regard to the protection of your personal data also apply to the parts of the services for which WooCommerce engages third parties.

Shipment and logistics

PostNL

If you place an order with us it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with PostNL. PostNL uses this information only for the purpose of carrying out the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

DHL

If you place an order with us it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with DHL. DHL uses this information only for the purpose of carrying out the agreement. In the event that DHL engages subcontractors, DHL will also make your details available to these parties.

DPD

If you place an order with us it is our job to have your package delivered to you. We use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with DPD. DPD uses this information only for the purpose of carrying out the agreement. In the event that DPD engages subcontractors, DPD will also make your details available to these parties.

External sales channels

Bol.com

We sell (a part of) our articles via the platform of Bol.com. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We handle your data confidentially and have appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Amazon

We sell (a part of) our articles via the platform of Amazon. If you place an order via this platform, Amazon shares your order and personal data with us. We use this information to process your order. We handle your data confidentially and have appropriate technical and organizational measures to protect your data against loss and unauthorized use.

eBay

We sell (a part of) our articles via the platform of eBay. If you place an order via this platform, eBay shares your order and personal data with us. We use this information to process your order. We handle your data confidentially and have appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you – other than at your request – at a later time, we ask your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatic collected data

Data that are automatically collected by our website are processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

Where applicable, Hydroponics Europe may be required by law to share your information in connection with governmental tax or criminal investigations. In such a case we will be forced to share your information, but we will oppose this within the possibilities offered to us by law.

Retention period

We keep your data as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we are required to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. Employees, however, no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

Pursuant to current Dutch and European legislation, you, as a data subject, have certain rights with respect to the personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of processed requests; in the event of a forgetting request, we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to view the data that we process (or have processed) and that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data with an overview of the processors that hold these data, stating the category under which we have stored these data, at the e-mail address known to us.

Right of rectification

You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, modified at any time. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address we have on file.

Right to restrict processing

You always have the right to limit the data that we process (or have processed) relating to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to transferability

You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, executed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all probability, we will no longer be able to continue to provide the service in such a case because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of Hydroponics Europe. If you object, we will immediately discontinue the data processing pending resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and discontinue the processing thereafter. You also have the right not to be subjected to automated individual decision-making or profiling. We will not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google may interpret this information in conjunction with other datasets in order to track your movements on the Internet. Google uses this information to, among other things, offer targeted advertisements (Adwords) and other Google services and products.

Facebook Pixel

We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

Third party cookies

In the event that third party software solutions use cookies, this is stated in this privacy statement.

Changes in the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.

Contact details

VOF Hydroponics Europe

Elegaststraat 1

5625 CV, Eindhoven

The Netherlands

E info@hydroponicseurope.nl